Effective Date: [01/01/2023]
Thank you for choosing [ravindra24.com] for your educational needs. We want to ensure your experience with our courses is enjoyable and valuable. This Refund Policy outlines the terms and conditions under which refunds will be provided for courses purchased on our website.
1. Refund Eligibility
1.1. Refunds will only be considered within [1] days from the date of purchase.
1.2. To be eligible for a refund, you must have completed less than 10% of the course content. Completion percentage will be determined based on the course materials you have accessed and marked as completed within our system.
1.3. If a course was purchased as part of a bundle or package, the refund eligibility will be determined based on the overall package, and partial refunds for individual courses within the bundle will not be provided.
2. Non-Refundable Items
2.1. Certain items are non-refundable, including but not limited to:
- Downloadable course materials (e.g., eBooks, PDFs, Excel sheet etc.).
- Any services that have already been rendered, such as personalized coaching sessions.
- Courses that have been completed beyond the eligible completion percentage.
3. Refund Process
3.1. To request a refund, please contact our customer support team at contact@ravindra24.com. Your refund request must include your full name, email address, order number, and the reason for your refund request.
3.2. Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund.
3.3. If your refund is approved, the refund will be processed using the same payment method used for the original purchase. Please allow [10] days for the refund to be reflected in your account.
4. Course Replacements
4.1. In certain cases where technical issues prevent access to the course content, we will make reasonable efforts to resolve the issue. If access cannot be restored within a reasonable timeframe, we may offer to replace the course with an equivalent or similar course at no additional cost.
5. Changes to Course Content
5.1. We reserve the right to update, modify, or remove course content, including lessons, assignments, and assessments, without prior notice. Such changes do not entitle you to a refund, as long as the overall learning objectives of the course are still met.
6. Discretionary Refunds
6.1. In exceptional circumstances, we may provide refunds outside of the stated refund policy at our sole discretion. These circumstances will be evaluated on a case-by-case basis.
7. Contact Information
If you have any questions or concerns about our Refund Policy, please contact our customer support team at [contact@ravindra24.com].
Note: This Refund Policy is subject to change without notice. It is recommended that you review this policy periodically for any updates. Any changes to the policy will be effective immediately upon posting on our website.